Returns & Exchanges

At The Loveless Cafe, we want you to be completely satisfied with your Southern pantry staples and gifts. Due to the perishable nature of our food products, we offer replacements or refunds for items that arrive damaged or defective within 30 days of purchase.

1

Contact Support

Email our guest services team with your order number and a brief description of the issue regarding your food or merchandise order.

2

Provide Documentation

For items damaged during transit, please attach clear photos of the packaging and the product to help us improve our shipping process.

3

Review Process

Our team will review your request within 2 business days to determine eligibility for a full refund, store credit, or a replacement shipment.

4

Resolution

Once approved, we will ship out your replacement items at no extra cost or process a refund to your original payment method immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing